Terms & Conditions
Clear, straightforward terms that govern your use of LVLUP. We believe in transparency and fair practices for all our coaching partners.
Last updated: October 20, 2025
Terms of Use
Welcome to LVLUP. These Terms of Use ("Terms") form a legally binding agreement between lvlup-app, Inc., 651 N Broad St, Suite 206, Middletown, Delaware 19709 ("LVLUP," "we," "us," "our") and the person or entity accessing or using the Service ("you").
By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
1) Definitions
- Service: The LVLUP website, web apps, mobile apps, dashboards, APIs, and related services, features, and content we provide.
- Coach: A user who manages clients, programs, content, or commercial offerings via the Service.
- Client: A user who receives coaching services or accesses content from a Coach via the Service.
- User Content: Any content submitted, uploaded, posted, or otherwise provided by users (e.g., workouts, programs, videos, images, recipes, messages, progress logs, profile info).
- Coach Content: User Content provided by Coaches, including programs, videos, images, documents, and educational materials.
- Account: The credentials and profile used to access the Service.
- Subscriptions: Paid plans granting access to certain Service features on a recurring basis.
2) Eligibility & Accounts
You must be at least 18 years old to use the Service. You are responsible for your Account credentials and all activity under your Account. Keep your information accurate and notify us of unauthorized use immediately.
3) Health & Safety Disclaimer (Important)
LVLUP is not a healthcare provider and the Service does not provide medical advice. Coaches are independent of LVLUP. Always consult a qualified healthcare professional before starting any fitness or nutrition program. If you experience pain, faintness, or shortness of breath, stop immediately and seek medical help. Your use of the Service is at your own risk.
4) Subscriptions, Trials, Billing & Taxes
4.1 Subscriptions. Some features require a paid Subscription. You will be billed in advance on a recurring basis (e.g., monthly or annually) until canceled.
4.2 Auto-renewal. Subscriptions renew automatically at the then-current price unless canceled before the end of the billing cycle.
4.3 Free trials. Trials may be offered at our discretion and may require a valid payment method. We may limit eligibility, prevent abuse, or withdraw the trial at any time. If you do not cancel by the end of the trial, you will be charged for the next period.
4.4 Price changes. We may change prices with reasonable prior notice. If you do not agree, cancel before the change becomes effective.
4.5 Refunds. Except where required by law, all fees are non-refundable. For purchases via the Apple App Store or Google Play, billing and refunds are handled by the respective store and subject to their terms.
4.6 Taxes. Fees are exclusive of applicable taxes (e.g., VAT, sales tax). You are responsible for taxes, duties, and government charges.
4.7 Chargebacks & delinquency. If a payment fails or is reversed, we may suspend or terminate access until full payment is received and may charge any applicable reactivation fees.
5) Coaches, Clients, and Commercial Use
5.1 Coaches are independent. Coaches are solely responsible for their services, content accuracy, claims, and compliance with laws (e.g., advertising, professional licensing, consumer rights, health & safety).
5.2 No endorsement. LVLUP does not endorse or guarantee any Coach, Client, or Coach Content.
5.3 Your agreements. Any agreement or transaction between a Coach and Client is solely between those parties. LVLUP is not a party to such agreements unless expressly stated in writing.
6) User Content, Coach Content & License to LVLUP
6.1 Ownership. You retain ownership of your User Content (including Coach Content). Between you and LVLUP, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, adapt, publish, display, and distribute your User Content solely to operate, secure, improve, and provide the Service (including backups, content delivery, moderation, and display to intended recipients).
6.2 Your responsibilities. You represent and warrant you have all rights necessary to upload and license your User Content; that it does not infringe others' rights; and that it complies with these Terms and applicable laws.
6.3 Publicity/portfolio (limited). We may use your brand name and logo to identify you as a LVLUP customer (e.g., on our site), unless you opt out by emailing support@lvlup-app.com.
6.4 Feedback. If you send ideas or suggestions, you grant LVLUP a perpetual, irrevocable, royalty-free license to use them without restriction.
7) Acceptable Use
You agree not to:
- Break laws, infringe rights, or post unlawful, defamatory, obscene, or hateful content.
- Upload malicious code, attempt to gain unauthorized access, or disrupt the Service.
- Scrape, harvest, or copy data except via documented APIs as permitted.
- Reverse engineer or circumvent security/technical protections.
- Use the Service to train or improve AI models without our prior written consent.
- Send spam or engage in misleading, deceptive, or fraudulent practices.
- Impersonate others or misrepresent your affiliation.
- Post medical or nutrition claims that are untrue or unsafe.
We may remove content, throttle features, or suspend/terminate accounts for violations.
8) Third-Party Services & App Stores
Some features rely on third parties (e.g., Stripe, Firebase, Mixpanel, cloud providers) with their own terms and privacy policies. If you download LVLUP via the Apple App Store or Google Play, your use is also governed by their terms; billing/refunds for in-app purchases are handled by those stores.
9) Service Availability, Changes & Beta Features
We may modify, suspend, or discontinue the Service or any feature at any time. Planned maintenance or outages may occur. No SLA is provided. Beta/preview features are provided "as is" and may be modified or discontinued at any time.
10) Intellectual Property
The Service (excluding User Content) is owned by LVLUP or its licensors and is protected by intellectual property laws. You may not use our trademarks or branding without prior written permission.
11) Copyright Complaints (DMCA)
We respect IP rights. If you believe content infringes your copyright, email support@lvlup-app.com with a DMCA-compliant notice (17 U.S.C. §512(c)(3)). We may remove content and, where appropriate, terminate repeat infringers.
12) Privacy & Data Deletion
Your use of the Service is subject to our Privacy Policy.
Global data deletion: You can request deletion in-app (Settings → Account → Delete Account), via https://lvlup-app.com/data-deletion, or by emailing support@lvlup-app.com. For Facebook/Meta users, see https://lvlup-app.com/meta-data-deletion. We verify requests and delete within 30 days, subject to legal retention requirements.
13) Suspension & Termination; Data Export
We may suspend or terminate your access (with or without notice) for breach, legal risk, or non-payment. You may stop using the Service at any time and/or cancel your Subscription. Where feasible, we'll provide a reasonable opportunity to export your data before termination or deletion.
14) Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT CONTENT WILL BE ACCURATE OR COMPLETE.
15) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LVLUP AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNTS YOU PAID TO LVLUP IN THE 12 MONTHS BEFORE THE EVENT LEADING TO LIABILITY.
Some jurisdictions do not allow certain limitations; in those cases, those limitations will apply to the maximum extent permitted.
16) Indemnification
You will indemnify and hold LVLUP, its officers, directors, employees, and agents harmless from any claims, losses, and expenses (including reasonable attorneys' fees) arising from or related to your User Content, your use of the Service, your breach of these Terms, or violation of applicable law.
17) Governing Law; Dispute Resolution
These Terms are governed by the laws of the State of Delaware, excluding its conflict of laws rules.
Arbitration & Class Action Waiver (U.S. users): Any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by JAMS under its rules. You and LVLUP waive any right to a jury trial or to participate in a class action. You may seek individual relief in small claims court if eligible.
EU/UK consumer rights: If you are an EU/UK consumer, you will benefit from any mandatory provisions of the law of your country of residence, and nothing in this section deprives you of those rights.
18) Export & Sanctions
You represent that you are not located in a sanctioned country and are not a denied or restricted party under U.S. export laws. You agree to comply with all export control and sanctions laws.
19) Severability; Waiver
If any provision is found unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
20) Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (e.g., email, in-app notice). The updated Terms become effective on the stated date. If you continue using the Service after the effective date, you agree to the updated Terms.
21) Contact
Questions about these Terms: contact@lvlup-app.com
Support & data deletion: support@lvlup-app.com